WELCOME TO THE
cloverdale
district chamber of commerce
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2022 03 23 Chamber Training Series - Module 2 : Dealing with Workplace Conflict
Date and Time
Wednesday Mar 23, 2022
10:00 AM - 1:00 PM PDT
Location
Online via Zoom
Fees/Admission
Member Pricing:
1 class:
$ 199.00
2 classes:
$ 398.00
3 classes:
$ 447.00
4 classes:
$ 596.00
Want to register 4 different staff members? Contact us at 604-574-9802
Non Member pricing also available
Contact Information
604-574-9802
Send Email
Description
Chamber Training Series: Module 2
Presented by: Canadian Professional Management Services
Employee conflict is common in all work environments, but if left unmanaged it will have negative consequences on the workplace. Often we take the passive approach to managing conflict and naively hope that the issues will somehow be resolved. Unfortunately, the issues typically become worse over time and the negativity spreads, resulting in poor employee morale, loss of productivity, absenteeism, staff turnover, and a ‘poisoned’ work environment.
In this program you will learn effective strategies to resolve workplace conflict and how to manage employees who challenge your authority. By understanding the different stimuli to conflict and why employees develop poor behaviour, you will begin to resolve employee conflict for the long term. With this program you will gain the tools necessary to develop confidence to actively manage the conflict around you.
Half-Day Program Content
Understanding the supervisor’s role in shaping behaviours
Learning effective behavioural change models
Understanding the different stimuli to conflict
Determining when to coach or discipline a poor employee
Building commitment to a behavioural change plan
Using ‘power’ or ‘interest’ in resolving disputes
Using coaching and mentoring as a tool
Determining the true interests behind employee conflict
Who Should Attend
Front-Line Supervisors
Middle Management
Direct Management
Team/Project Leaders
Human Resources and Labour Relations Specialists
Anyone aspiring to the above positions
Address
5738 176 St, Surrey
BC V3S 4C8
Phone
604-574-9802
Office Hours
Mon-Fri: 9am-5pm